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Five Things to Know Before You Spend

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Cell Cheaper · pinned

  • Pay with protection

    The FTC recommends paying for anything bought online or from a stranger with a credit card or a secure payment system that protects buyers, and warns against wire transfers and other methods that make it hard to get money back. If a used phone’s price is far below the going rate, the FTC notes it might be fake. More in Buying a Used Phone: How to Save Without Getting Burned.

  • Check accounts before cash

    A phone that is still signed in to the seller’s account may refuse to set up for you after a reset. Watch the seller sign out and erase it, then start setup yourself before you pay. Test calls, data, cameras, speakers and charging with your own SIM. The full list is in Checking a Used Phone Before You Buy: A Practical Checklist.

  • Unlocking is legal and has rules

    Congress settled in 2014 that you may unlock a phone you own, and the current federal exemption covers wireless devices whose new network allows them. Under the wireless industry’s commitments, postpaid phones are unlocked once they are paid off and prepaid phones within a year of activation. See How Phone Unlocking Works: Postpaid, Prepaid and the Waiting Period.

  • Independent repair does not void a warranty

    Under the Magnuson-Moss Warranty Act, the FTC says, a company cannot void your warranty just because you used another company’s parts or an independent repair shop, unless it provides those free. It can refuse to cover damage that the outside repair actually caused. More in Right to Repair and Your Phone: What Federal and State Law Says.

  • Wipe it, then let it go

    Before you sell, trade in or recycle a phone, the FTC says to back it up, remove the SIM and memory cards, unlink it from your accounts and restore factory settings. Lithium-ion batteries never go in household trash or recycling bins, EPA says. See Wiping a Phone Before You Sell, Trade or Recycle It.

Questions

Ask Us Anything About Cheaper Phones

Short answers from the FTC, the FCC and the law, each with the guide that goes further.

Is it legal to unlock my phone?

Yes, if you own it. The Unlocking Consumer Choice and Wireless Competition Act of 2014 settled it, and the current federal exemption lets the owner, or someone acting for the owner, unlock a wireless device to connect to a network that allows it. See Is Unlocking a Phone Legal? The Copyright Rule Explained.

When will my carrier unlock my phone?

Under the industry’s voluntary commitments, carriers unlock postpaid phones once the contract, financing or early termination fee is paid, and prepaid phones no later than one year after activation. They should act or explain within two business days. See How Phone Unlocking Works: Postpaid, Prepaid and the Waiting Period.

What does refurbished actually mean?

There is no single federal definition. Makers, carriers and resellers each set their own standards, so ask what was tested and replaced, what the battery health is and what warranty comes with it. See Refurbished Phones Explained: What the Word Does and Doesn’t Mean.

Does a used phone come with a warranty?

Only if one is in writing, plus your state’s implied warranties unless the sale was marked as is where state law allows. The FTC says a warranty must be available to read before you buy. See Warranties on Used and Refurbished Phones: What You Actually Get.

Are trade-in bill credits worth it?

Sometimes. Credits usually arrive monthly over a financing plan and can stop if you switch plans or leave, and a financed phone usually stays locked until it is paid off. Compare the total with selling the phone yourself. See Trade-Ins and Bill Credits: How to Get Real Value From an Old Phone.

Do I need phone insurance?

Not necessarily. State laws require sellers to tell you that phone insurance may duplicate your homeowners or renters coverage, that it is optional and what the deductible is. The FTC notes a savings account can be a better option. See Phone Insurance vs. Extended Warranty: Which, If Either, Is Worth It?.

Will an independent repair void my warranty?

Not by itself. The FTC says companies cannot void a warranty solely because you used an independent shop or third-party parts, though they may refuse to cover damage the repair caused. See Fixing a Cracked Phone Screen: Repair Options and Costs to Weigh.

How do I get rid of an old phone safely?

Back it up, remove the SIM and memory cards, unlink accounts and reset it, then sell, donate or recycle it with a certified recycler. Keep lithium-ion batteries out of the trash, EPA says. See Recycling an Old Phone Safely and Responsibly.